Delivery & FAQs | Shipping Details

Your Questions Answered

A Guide To The Jambo Tales Experience

From order deliveries to learning quest access, returns to subscriptions, we've got you covered. Find answers to your questions here and ensure your journey with JamboTales is as enchanting as our stories.

Shipping & Delivery: How quickly can I expect my order?

We take pride in a speedy delivery service. All orders are processed within 24 hours. Our dedicated courier and delivery partners then take over, requiring an additional 2 days for shipment handling.

For UK deliveries: 5-7 business days
For Europe & USA deliveries: 5-7 business days
For International deliveries: 7–10 business days

Please note that these timelines are estimates and actual delivery times may vary.

Digital Products: When will I receive my E-Learning or subscription access?

Digital products, including courses and subscription content, are available immediately after purchase. You'll receive an email with access instructions. If you haven't received this email, please check your spam folder. If you still can't find it, contact our support team at help@jambotales.com.

Returns & Exchanges

We offer a 21-day return policy for all physical products. To be eligible for a return, items must be unused and in their original packaging. Please remember to enclose the returns slip you received with your order. Regrettably, we cannot process refunds or exchanges beyond this 21-day period.

Are digital products refundable?

Unfortunately, due to the nature of digital content, we can't offer refunds on digital products or subscriptions once they've been accessed. If you encounter any problems with your digital purchase, please contact our support team at help@jambotales.com.

How do I cancel my subscription?

You can cancel your subscription at any time by visiting your account page on our website. Click on "Manage Subscription" and follow the prompts to cancel. If you encounter any issues, please contact our support team at help@jambotales.com.

Do subscriptions auto-renew?

Yes, all our subscriptions auto-renew for uninterrupted access. You can manage or cancel your subscription anytime from your account page.

I need additional help. How do I contact Customer Support?

We're here to help! If you have any further queries or concerns, please don't hesitate to contact our customer service team at help@jambotales.com. We aim to respond to all enquiries within 24 hours. We're dedicated to ensuring your experience is as seamless as your child's journey through our stories. Your satisfaction is our highest priority.